More often than not; the creation of innovative technologies does not come from ‘flashes of insight’. Innovation is a process that occurs when talented people with the right blend of skills define challenges, generate solutions, and then plan and execute together to produce something new. New product development at Banlaw focuses around refuelling solutions, fluid transfer and fluid evacuation, pressureless refuelling, and fuel management. To keep moving forward, we commit to and invest in a roadmap for each of these product families. Perfect may not exist, but by working the plan, we keep punching away at technical barriers, delivering incremental improvements and brand-new capabilities.