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Warranty

Banlaw is committed to providing quality products and services. To provide further assurance, our products and services are backed by generous warranties.

You can download a copy of the Banlaw product warranty terms and conditions or request one from your supplier.

Warranty Claim Process

In order to help us provide better support, please follow the following process when returning parts under warranty:

  1. Contact the Banlaw Helpdesk and obtain a Return Authorisation Number prior to shipping the product.
  2. Fill in a Warranty Claim Form (which you can download here).
  3. Ship the product and Form to the place of purchase, clearly labelled “Warranty”.
  4. Banlaw will assess the claim and determine whether warranty is applicable, and take appropriate action. Banlaw may contact you for further information, so please ensure correct contact details are included on the claim form.

If you are unsure of the process, or whether your product is still under warranty, please contact your supplier.

Support Obsolescence Policy

The Banlaw Obsolescence Policy guarantees the company will at minimum support either the last two major version of our products or any Banlaw’s products designed within the last 18 months.

Supported Versions:(April 2011)

FuelTrack: v9 onwards.

Contact Banlaw

Phone  +61 2 4922 6300

Email  sales@banlaw.com

Address

19 Metro Court
Gateshead NSW 2290 Australia

Phone  +1 385 259 0456

Email  americasales@banlaw.com

Address

537 West 600 South #800
Salt Lake City
Utah 84101 USA

Phone  +61 2 4922 6300

Email  sales@banlaw.com

Address

19 Metro Court
Gateshead NSW 2290 Australia

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